Technical Support
Customer Service Specialist
Sanctuary Software Studio, Inc. is seeking Customer Service Specialists to join our development team in Medellin, Colombia.
Sanctuary Software de Colombia, S.A.S. provides outsourced development and application support for various industries across web, mobile, and embedded systems primarily supporting US markets. This role offers the opportunity to streamline communication processes and enhance customer satisfaction for a key US based client.
This is a full-time on-site role as a Customer Support Specialist in Edificio Forum at Cl. 7 Sur #42 – 70, El Poblado, Medellín, El Poblado, Medellín, Antioquia, Colombia. The Customer Support Specialist will be responsible for managing incoming customer messages, resolving inquiries, providing technical support, and ensuring customer satisfaction through effective communication. Additionally, the role involves analyzing customer interactions to improve service delivery.
There will be a rotating schedule between team members supporting customers from 8:00AM to 8:00PM Eastern time zone 7 days per week.
This is a full-time position with competitive salary that includes benefits on an ongoing / indefinite term contract.
Qualifications
- C1-level proficiency in English
- Customer Support and Technical Support skills
- Interpersonal Skills and Customer Satisfaction focus
- Analytical Skills for evaluating customer interactions
- Experience in handling customer inquiries and providing technical assistance
- Strong communication skills and ability to empathize with customers
- Ability to work effectively in a team environment
- Proficiency in relevant software and tools for customer support
- Previous experience in a customer-facing role is a plus
Application Requirements
Submit a 1-minute video intro (YouTube link is fine) and introduce yourself to us so we can meet you virtually. Please use a clean, distraction-free background and speak clearly and articulately. Please send your CV and video link to jobs@sancsoft.com.
About Sanctuary Software Studio, Inc.
Sanctuary Software Studio, Inc. is a professional services firm focused on the development of firmware, software and digital media for technical applications.
Our team of designers and engineers work with companies to reach new customers, expand internal capabilities and create products through the application of digital technology. Through our comprehensive process, we support the design, development and delivery of reliable software and engaging digital media.
Located in Akron, Ohio, Sanctuary Software Studio, Inc. was formed in 1994 as a multimedia production and application development studio. At Sancsoft, the goal has always been to combine the best elements of creative design and technical development to build innovative and user-friendly software applications.
How to Apply
Send your resume to jobs@sancsoft.com, fax your resume to 330-666-9065 or contact our offices at 330-666-9690 for additional information.
